Private Policy
1 ABOUT THIS PRIVACY POLICY
1.1 Poonam Metha (“Poonam” “me” or “I”) is committed to protecting the privacy of its users.
1.2 This privacy policy (the “Privacy Policy”) explains our policy regarding any personal data that you might supply to us (or that might be collected from you) when you visit our Website or use certain services offered via the Website (“Information”). The Information shall be used in accordance with the permissions granted by you and in accordance with GDPR.
1.3 This Privacy Policy is intended to assist you in making informed decisions when using our Website. Please take a minute to read and understand it and please note that it should be read in conjunction with our General Terms and our Cookie Policy, referred to below.
1.4 Please note this Privacy Policy only applies to the use of Information collected via our Website or during your communications with us. It does not apply to your communications with any other third party.
2 DATA CONTROLLER
2.1 Poonam Mehta is the data controller (“Data Controller”) for the purposes of the Act and can be contacted at:
(a) by post, My principal place of business is at 10 Harley Street, London W1G 9PF.
(b) using our website contact form
(c) by telephone, on the contact number published on our website
(d)by email, using info@poonammehta.co.uk
3 MY COMMITMENT TO PROTECTING YOUR PRIVACY
3.1 Poonam Mehta therapy committed to protecting your privacy. You can visit most pages on the Website without giving any Information. But sometimes we need Information to provide the services that you request. This document is designed to give you a clear explanation of our data processing policies. Please see below for further information. If you have any questions or concerns relating to our use of your Information and/or data protection, please contact the Data Controller at our registered office address above.
3.2 By using the Website you consent to Poonam Mehta collection and use of your Information as described in this Privacy Policy. If we change this Privacy Policy we will post an updated version of this Privacy Policy on the Website to keep you aware of what Information is collected, how it is used and under what circumstances we may disclose it.
4 INFORMATION COLLECTED
4.1 You may send us or we may ask you for the following Information:
▪ Your full name;
▪ Your contact information (such as your email address, telephone number, Skype and mobile telephone number).
▪ GP details
Poonam Mehta may also collect certain information about your computer hardware and software, this includes:
▪ Your IP address;
▪ Browser type;
▪ Operating system;
▪ Access times; and
▪ Referring website addresses
4.2 We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
4.3 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users and to the specific practitioner for the purpose of providing their services.
4.4 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
4.5 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
4.6 In addition to the specific purposes for which we may process your personal data, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4.7 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
5 HOW YOUR INFORMATION IS USED
5.1 Poonam Mehta may use your Information in the following ways:
To ensure that the content on our Website is presented in the most effective manner for you and your computer;
To provide services that you have requested;
To develop and improve our services;
To contact you to answer any queries you may have.
To contact you for market research or marketing purposes where you have given us permission to do so. For more information on how we may market our services to you please see below.
5.2 Poonam Mehta may in limited circumstances, disclose your Information to the following third parties:
If Poonam Mehta is under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply Poonam Mehta’s terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
6 COOKIES
6.1 Cookies that we use
We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website][ (cookies used for this purpose are: Google analytics, gtag.js and analytics.js
(b) personalisation – we use cookies [to store information about your preferences and to personalise the website for you][ (cookies used for this purpose are: Google analytics
(c) analysis – we use cookies [to help us to analyse the use and performance of our website and services][ (cookies used for this purpose are: Google analytics
Cookies used by our service providers
6.2 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: identify cookies.
6.3 Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
7 MARKETING USE
7.1 From time to time, and where you have given your permission to do so, we will contact you with information relating promotions, offers and other information about our services, or our practitioners services.
If you decide you do not want to receive those marketing communications, you can unsubscribe using the following methods:
7.2 By writing to the Data Controller at the information at the top of our Privacy Policy.
On each marketing communication there will also be an opportunity for you to unsubscribe.
8 LINKS TO OTHER WEBSITES
The Website contains some links to other third party websites. Please be aware that Poonam Mehta is not responsible for the privacy practices of such other third party sites. This Privacy Policy applies solely to the Information collected by Poonam Mehta on this Website.
9 PROVIDING YOUR PERSONAL DATA TO OTHERS:
9.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
9.2 We may disclose your personal data to our/our practitioners insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
9.3 We may disclose your enquiry data to our associates suppliers of services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.
9.4 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
10 OUR RETENTION OF YOUR INFORMATION
10.1 We take all reasonable steps to retain your personal Information only for as long as reasonably necessary (7 years). If you no longer want us to store your Information you may request for it to be removed from our records, please see below for details of how to request removal. Please note that such removal may prevent us from supplying certain services to you.
10.2 We will retain your personal data as follows:
personal data category or categories will be retained for unlimited period as patients use our services in ongoing bases through life.
11 CORRECTING, UPDATING AND REMOVING YOUR INFORMATION
11.1 You have the right to ask us to provide a copy of the Information we hold about you and to have Information removed or any inaccurate Information about you corrected.
11.2 If you would like your Information to be removed from our records or if your Information requires amending then we will endeavour to correct, update or remove your Information as swiftly as possible. This can be done by emails us to info@poonammehta.co.uk
11.3 Please note that while we will endeavour to make the updates as promptly as possible, communications may be sent using the original details until the changes have been processed.
12 YOUR RIGHTS:
12.1 We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
12.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
12.3 ou have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can ask for your personal data by email us to info@poonammehta.co.uk
12.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
12.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
12.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
12.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
12.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
12.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
12.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
12.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
12.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
12.13 You may exercise any of your rights in relation to your personal data by written notice to us OR by email us to info@poonammehta.co.uk, in addition to the other methods specified at the top of our Privacy Policy.